IT provider transition
Changing IT providers without losing the keys.
When an IT company or an IT person leaves, the risk is not the computers. It is the passwords, admin accounts, domain, and backups only they could reach. We take inventory, move access to you safely with your written approval, and write it all down.
The problem, and what we do about it
Owners usually find out what the old provider controlled on the day something breaks. The domain is registered in their name. The Microsoft 365 admin is their email address. Only the old IT person knows the firewall password. Nobody knows when the backup last ran.
We run the handover in order. First an inventory of systems and accounts and who holds each one. Then access moves to accounts your business owns, with written authorization from the owner, and the old provider's access is removed once the handover is confirmed. Your data stays where it is unless moving it is part of the plan. Everything lands in one document you keep, along with a list of anything that needs fixing, priced separately.
Who it's for
Honest on purpose, so nobody wastes a call.
A good fit
- Businesses leaving an IT company, or losing the employee who handled IT
- Owners not sure who holds the domain, the email admin, or the firewall login
- Businesses moving to our monthly care plan
Not a fit
- Getting access without the owner's authorization. We only act for the business that owns the accounts
- Contract or fee disputes with the old provider
What you get
Written down so there are no surprises on the quote.
What's included
- An inventory of computers, network equipment, software, and online accounts
- An account ownership list covering the domain and DNS, Microsoft 365 admin, network and camera accounts, backups, and recovery emails and phone numbers
- Access moved to accounts your business owns, with written authorization from the owner
- Former provider access removed once the handover is confirmed
- A check that backups run and your data is where it should be
- A renewal list with domain, license, and warranty dates
- One handover document you keep, and a list of fixes priced separately
What it's not
- Fixes and upgrades found during the handover, which are quoted separately
- Software, licenses, or hardware
- Accounts a former provider or registrar will only release after legal steps
See a sample handover checklist, made with fictional data.
What it costs
The published prices below apply. Anything outside them gets a fixed price in writing before any work starts.
| What | Price |
|---|---|
| Standard handover when you start our monthly care plan | Part of onboarding, no separate fee |
| Recovering accounts a previous provider will not release | Quoted after a short review |
| Handover without monthly care | Quoted after a short review |
| Fixes found during the handover | Fixed price in writing |
| Office checkup first | $350, credited toward onboarding or a first project within 30 days |
See the price for this on the pricing page
If you are moving to our care plan, the inventory, account cleanup, documentation, and a standard handover from a cooperating provider are part of onboarding, one month of care, one time. Recovering accounts through registrar or vendor verification, data moves, and substantial cleanup are quoted separately, and nothing is charged twice.
What it depends on
- Written authorization from the owner or an officer of the business
- The former provider's cooperation, or the verification steps of registrars and vendors when they don't cooperate
- Access to the building and equipment on the scheduled dates
Scheduling
Onboarding usually takes 2 to 4 weeks. Accounts held by an unresponsive provider can take longer, because the registrar's or vendor's verification steps set the pace.
Next step
Book a 15-minute call and tell us who looks after your IT today and when that ends.
How it works
Simple on purpose. You always know what's next and what it costs.
A 15-minute call
Tell us what's going on. We'll tell you honestly if we're a fit.
A quick look
A short visit or a remote session so we see your setup for real.
A fixed price in writing
What we'll do, what it costs, and when. The price doesn't move.
Scheduled work
We book a time that doesn't shut your business down, then get it done. Reply times and support hours are on the service levels page.
Questions owners ask
Our old IT company won't respond. Can you still help?
Often, yes. Domain registrars, Microsoft, and equipment makers have ownership verification steps for exactly this. They take longer and need documents from you, and we work through them with you. That recovery work is quoted separately after a short review.
Do we have to tell our current provider?
Yes, before access changes. A planned handover is safer and faster than a surprise one, and a professional provider will cooperate.
Will we lose email or files?
Your data stays where it is during a handover unless a move is part of the plan. If it is, every mailbox and folder is checked before anything old is closed.
Is the handover extra if we sign up for monthly care?
No. The inventory, account cleanup, documentation, and a standard handover from a cooperating provider are part of onboarding. Account recovery from an unresponsive provider, data moves, fixes, upgrades, and hardware are quoted separately.
Who should own our domain?
Your business, in an account you control, with a recovery email and phone you can reach. Domain renewal is the registrant's responsibility, so a renewal notice going to a former provider is a real risk.
Sources we used
Public guidance we relied on for the facts on this page. None of it endorses Vektrion.
Ask a quick question, get a straight answer
Three fields. You hear back the same business day by text or email, whichever you give us.
Stop being your own IT person.
Tell us what's bugging you. In 15 minutes you'll know what it takes to fix and roughly what it costs.